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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Skyy Lewis

April 9, 2026

5  out of  5
rating by Skyy Lewis
"Matt works fast and is very reliable. Anytime I need a policy made he can get it done that day. He also brings us Krispy Kreme Donuts! Thank you for your services and always going above and beyond."
We responded:
"Thank you so much, Skyy, for the awesome review! I truly appreciate your kind words and am glad I’ve been able to take care of your policies quickly and reliably. And I’m happy the Krispy Kreme donuts are a hit! Thanks again for your support—I’m always here whenever you need anything!"
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joshua

April 9, 2026

5  out of  5
rating by joshua
"Great customer service"
We responded:
"Thank you, Joshua, for the great review! We really appreciate your support and are glad you had a positive experience with our customer service. We’re always here if you need anything!"
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JesusPaid4You 2

April 2, 2026

5  out of  5
rating by JesusPaid4You 2
"Matt Phillips and his staff member Ben are absolutely the BEST in their field! They give world class customer service, are kind, knowledgeable and professional! Ben has helped me several times including recently, to solve a complicated issue I had with my landlord. Ben's kindness and professionalism is rare nowadays! God bless you guys! You are so awesome!"
We responded:
"Thank you so much for your incredibly kind and thoughtful review! We truly appreciate your support and are so glad to hear that Ben was able to help you through a complicated situation. He’ll be grateful for the recognition—his kindness and professionalism are exactly what we strive for every day. We’re thankful to have you as part of our State Farm family and are always here whenever you need us!"
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Gabby Haddadi

April 2, 2026

5  out of  5
rating by Gabby Haddadi
"I can’t say enough good things about my experience with Matt Phillips. He’s incredibly helpful, easy to talk to, and truly cares about his clients. He made the whole process seamless and stress-free. I’ll definitely be recommending him to all my friends and family!"
We responded:
"Thank you so much, Gabby, for the kind words and thoughtful review! I really appreciate you taking the time to share your experience. I’m glad I was able to make everything seamless and stress-free for you—that’s always my goal. It means a lot to know you’d recommend me to your friends and family. I truly appreciate your trust in me for your renters insurance, and I’m always here if you need anything!"
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darrell t

February 19, 2026

5  out of  5
rating by darrell t
"Your boy Ben rocks like a hurricane... which is good in case I get hit by one...Rock On!"
We responded:
"Hi Darrell, thank you for the awesome review! We love the energy — and Ben will definitely appreciate the shoutout. We’re glad you’re happy with your vehicle insurance and the great rate. Rock on, and we’re always here if you need us!"
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Maureen Janus

February 12, 2026

5  out of  5
rating by Maureen Janus
"Ben is awesome he makes sure he is available for help when you need it."
We responded:
"Thank you, Maureen, for your kind words! We’re so glad to hear that Ben has been so helpful and available when you need him. We truly appreciate you choosing Matt Phillips - State Farm Insurance Agent and are always here to help!"
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Brandon Wisoff

January 24, 2026

5  out of  5
rating by Brandon Wisoff
"Matt and his staff are an excellent State Farm office. They have helped me numerous times navigate the ins and outs of insurance issues and have repeatedly gone above and beyond to help me resolve issues that have arisen over the years."
We responded:
"Thank you so much, Brandon! I truly appreciate your kind words and continued trust over the years. My team and I are always happy to help navigate any insurance needs and go above and beyond whenever possible. Thanks for being a valued part of our office!"
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Cooper Hoyle

October 28, 2025

5  out of  5
rating by Cooper Hoyle
"Amazing service and the best hospitality of any branch I’ve been too. Would absolutely recommend"
We responded:
"Thank you so much, Cooper! We’re thrilled to hear you had such a positive experience with our team. We truly appreciate your recommendation and look forward to continuing to provide the best service possible!"
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david malone

October 23, 2025

5  out of  5
rating by david malone
"I have lived in the Chapel Hill area for 50 years after graduating from UNC. I have been with Matt the last 25 or so. There is no better agent. Matt is old school - he is committed to taking care of people. When you call he picks up the phone; he knows who you are; and he discusses in clear ways what needs to done and what your options are. Recently my wife and I were sitting in our car at a redlight when another speeding car lost control and hit the front end of our car. The speeding car had a different insurance provider than State Farm. Sitting in my wrecked car, I called Matt to hear any advice he might have. Matt walked me through the whole process. Over the next two weeks Matt stuck with me - as I made decisions about the options the other insurance company offered me. I like having an old school agent who is values having a relationship with clients and believes in doing the right thing. Give Matt a call and discover for yourself."
We responded:
"David, thank you so much for your thoughtful review and for trusting me all these years. It truly means a lot to hear that our relationship and service have made a difference. I’ll always be here to help however I can! I’m so grateful for your trust and long-term partnership."
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Autumn Mitchell

September 29, 2025

5  out of  5
rating by Autumn Mitchell
"I highly recommend Ben to serve as your insurance agent! New to North Carolina and he handled everything for me very quickly and was very thorough. He’s also very knowledgeable and personable!! Thanks, Ben, for your help!!"
We responded:
"Thank you so much for your kind words, Autumn! We’re thrilled to hear that Ben was able to make your transition to North Carolina smooth and straightforward. It’s always our goal to provide knowledgeable and personable service, and we’re glad you had such a positive experience. We really appreciate your recommendation!"
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Machelle Alexander

September 24, 2025

5  out of  5
rating by Machelle Alexander
"Ben was incredibly helpful with my rental insurance needs. He made the process smooth and stress-free. Knowledgeable, responsive, and reliable ----highly recommend working with him!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ben was able to make your renter’s insurance experience smooth and stress-free. At our State Farm agency, we pride ourselves on being knowledgeable, responsive, and reliable. Your recommendation means a lot, and we're always here to help with any of your insurance needs—whether it’s auto, home, life, or renters. Thanks again for choosing us!"
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Nadia Allen

August 20, 2025

5  out of  5
rating by Nadia Allen
"Ben is Awesome! Thank you for being professional, friendly, and fair! Please visit this office for your Insurance needs."
We responded:
"Thank you for the wonderful review! We're so glad you found a great price on your renter's insurance and had such a positive experience with Ben. His professionalism, friendliness, and fairness truly make a difference, and we appreciate your recommendation. We’re here whenever you need us—thank you again for choosing our office for your insurance needs!"
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Pratham J Patel

August 4, 2025

5  out of  5
rating by Pratham J Patel
"As international students new to the U.S., we had a fantastic experience with Matt Phillips’ State Farm office. A huge shout-out to Benjamin Lail, who was incredibly helpful and accommodating. He patiently guided us through the renter’s insurance process, explained everything clearly, and made sure we got the best coverage for our needs. He’s been responsive, professional, and always follows through. Highly recommend Matt Phillips' team, especially Ben and for anyone looking for clear, reliable insurance support."
We responded:
"Hi Pratham! Thank you so much for the amazing review and recommendation! We’re so glad to hear that you had a great experience as new international students — and we’re especially proud of the support Ben provided. He truly goes above and beyond to make sure our clients feel confident and taken care of. We’re thrilled to have been able to help you find the right renter’s insurance coverage, and we’re always here if you need anything in the future. Welcome to our State Farm family and thanks for choosing our team!"
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Linda L

July 30, 2025

5  out of  5
rating by Linda L
"I was moving from another state to NC The team ,especially my agent ,Ben ,was so patient,knowledgeable,efficient,just a stand up man. If I had any concerns or questions they were answered intelligently and quickly.They are the best and my hat goes off to Ben,he is the best !"
We responded:
"Thank you so much, Linda! We’re thrilled to hear Ben and the team made your move to NC easier with their patience and expertise. Ben truly is a standout, and we’re lucky to have him on our State Farm team. We appreciate your kind words and look forward to continuing to support you!"
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Angela Edwards

June 16, 2025

5  out of  5
rating by Angela Edwards
"Ben has been helpful and responsive to me on many occasions regarding my home, car and umbrella polices. He always fulfills his commitment to follow up and does so in a timely manner. Ben's a tremendous asset to Matt Phillips/State Farm Insurance."
We responded:
"Thank you for your thoughtful review! We’re so glad to hear that Ben has consistently provided helpful, responsive service and follows through on his commitments. He’s truly a valued member of our team, and it’s great to know he’s made such a positive impact. We appreciate your continued trust in Matt Phillips State Farm!"
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Zachary Plisko

May 30, 2025

5  out of  5
rating by Zachary Plisko
"Matt Phillips and his staff provide the best service possible. I've been with Matt and his office since I moved to Chapel Hill in 2023. I want to give a special shout-out to Ben L. Right when I stepped into the office without an appointment, Ben welcomed me with no hesitation. His explanations of various insurance options are great. I never leave his office confused. I also appreciate the check-in phone calls to make sure I'm update to date on possible insurance changes, and he helps me adjust accordingly. Again, a shoutout to Matt Phillips' office, but a huge shoutout to Ben for constant great service."
We responded:
"Thank you for the outstanding review! We’re truly grateful for your continued trust in Matt Phillips State Farm since your move to Chapel Hill. Ben will be thrilled to hear your kind words—he takes great pride in making sure every client feels welcomed, informed, and supported. We’re also glad our team’s proactive communication has helped you stay on top of any changes. Your shoutouts mean a lot to all of us!"
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Jkane127

April 25, 2025

5  out of  5
rating by Jkane127
"Thanks Ben for all your help!"
We responded:
"Thank you for the 5 star rating! We appreciate your support!"
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Miao-Fang Lin

December 25, 2024

5  out of  5
rating by Miao-Fang Lin
"Matt and his staff did a great job helping us. Megan got the insurance info for my daughters driving license quickly and provided good tips via emails and phone calls in 2022. For a stupid reason, we left his office. Because we have been living in Cary for years, we thought it would be easier to drive to the nearby office in Cary to get quicker answers. Unfortunately, the two years we stayed with this Cary office, we never got any email or phone call to address any of our request. For example, I had to keep calling Cary office and the answer was always that I had to wait for several weeks to get my umbrella policy. I paid my umbrella policy in the office, and then it got rejected. I called to ask the reason. I never got a reply before I moved my policies from this location. Finally this March I transferred back to Matt's office. My request was well addressed by Megan and Ben. I received the update via emails and phone calls regularly. I could not over express how thankful I was with Matt's teams willingness to help us in a timely fashion and outstanding customer service. Merry Christmas to Matt and your staff."
We responded:
"Thank you so much, Miao-Fang, for your detailed and heartfelt 5-star review! We're incredibly grateful for your kind words and for sharing your positive insurance experience with us. We're glad to hear that Megan, Ben, and the rest of our State Farm team here at Matt Phillips could assist you promptly and effectively. We truly value your trust and are delighted that you decided to return to our office. Providing outstanding customer service and keeping our clients well-informed is our top priority. Your feedback inspires us to continue delivering the best service possible. Wishing you and your family a wonderful year ahead. We're always here to help with anything you need!"
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Henry L

December 9, 2024

5  out of  5
rating by Henry L
"Outstanding insurance agency, always on the ball looking out for me and makes State Farm much better. This is the team you need in today’s insurance climate."
We responded:
"Thank you so much for your kind words, Henry! We’re thrilled to hear that our State Farm team has exceeded your insurance expectations and is always looking out for you. Your trust means everything to us, and we’re here to help whenever you need us!"
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Jennifer Lail

November 22, 2024

5  out of  5
rating by Jennifer Lail
"We have had our auto and home insurance with Matt at State Farm for over 10 years. He and his staff have been wonderful to work with. They have always been available to answer our questions and get the information we needed to us quickly. They have terrific customer service and really care about their clients."
We responded:
"Thank you so much, Jennifer! We truly appreciate your loyalty over the past 10 years. It’s our pleasure to assist you with your auto and home insurance needs, and we’re so glad to hear you’ve had a positive experience with our team here at Matt Phillips State Farm. Your kind words inspire us to keep providing exceptional service. We're here for you anytime!"
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Steve Williams

November 22, 2024

5  out of  5
rating by Steve Williams
"Matt has been great to work with. Super responsive and helped save us a quite a bit on coverage coming from Amica. Can’t recommend him enough!"
We responded:
"Thank you, Steve! We're so glad to hear that our State Farm team was able to provide you with great service and savings on your insurance coverage. Your recommendation means the world to us! We're here to help whenever you need us—welcome to our State Farm family!"
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sheffield kropp

November 21, 2024

5  out of  5
rating by sheffield kropp
"Matt does a great job of finding affordable and common sense rates for his clients. His professional and personable approach to handling business makes him an excellent agent to work with. I recommend Matt to my family and friends."
We responded:
"Thank you so much, Sheffield! We're thrilled to hear that our professional and personable approach made such a positive impression. It’s our goal to provide affordable and practical solutions for our State Farm family, and your recommendation to family and friends means the world to us. We're always here to help!"
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Stephanie Suski

November 21, 2024

5  out of  5
rating by Stephanie Suski
"Very nice and approachable, they give practical advice and are very responsive. They also got me better coverage for slightly lower rates."
We responded:
"Thank you, Stephanie! We're so glad to hear that you had a positive insurance experience with our team. It’s great to know we could provide you with better coverage and lower rates. We’re always here to offer practical advice and top-notch service—don’t hesitate to reach out anytime!"
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Kari Barsness

November 21, 2024

5  out of  5
rating by Kari Barsness
"I recently switched over to State Farm and could not be happier. My rates are lower and I was able to get both my homeowners and car insurance over the phone with Matt in about 15 minutes. He took care of everything including setting up my auto pay. I had a follow-up question and he was very responsive to my needs. I highly recommend using Matt as your insurance agent."
We responded:
"Thank you so much, Kari! We’re so happy to hear you’re enjoying your new coverage and lower rates. It was our pleasure to make the process quick and easy for you, and I'm glad our team was able to take care of everything. We truly appreciate your recommendation and are here anytime you need assistance!"
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Kathleen Stanton

November 20, 2024

5  out of  5
rating by Kathleen Stanton
"I can't say enough good things about Matt Phillips, that lady Jessica who works in his office, and Star Farm in general. A couple of months ago I was rear-ended (one if 4 cars involved), and Matt and State Farm made it all really easy, even when the other person's insurance company was dragging their heels with payment, State Farm made sure we got the money to pay for our repairs in a timely manner. He's also a really nice guy to work with. FWIW, I used to have Allstate insurance, and the service (and rates) we have gotten with Mr. Phillips and State Farm are much better."
We responded:
"Thank you for sharing your positive insurance experience, Kathleen! We’re so glad that Jessica, and our State Farm team here at Matt Phillips could make a stressful situation easier for you. Ensuring our customers are taken care of promptly and professionally is always our top priority. Your kind words about us and the comparison with your previous provider mean a lot to us! We truly appreciate your trust in us and look forward to continuing to serve you!"