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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Miao-Fang Lin

December 25, 2024

5  out of  5
rating by Miao-Fang Lin
"Matt and his staff did a great job helping us. Megan got the insurance info for my daughters driving license quickly and provided good tips via emails and phone calls in 2022. For a stupid reason, we left his office. Because we have been living in Cary for years, we thought it would be easier to drive to the nearby office in Cary to get quicker answers. Unfortunately, the two years we stayed with this Cary office, we never got any email or phone call to address any of our request. For example, I had to keep calling Cary office and the answer was always that I had to wait for several weeks to get my umbrella policy. I paid my umbrella policy in the office, and then it got rejected. I called to ask the reason. I never got a reply before I moved my policies from this location. Finally this March I transferred back to Matt's office. My request was well addressed by Megan and Ben. I received the update via emails and phone calls regularly. I could not over express how thankful I was with Matt's teams willingness to help us in a timely fashion and outstanding customer service. Merry Christmas to Matt and your staff."
We responded:
"Thank you so much, Miao-Fang, for your detailed and heartfelt 5-star review! We're incredibly grateful for your kind words and for sharing your positive insurance experience with us. We're glad to hear that Megan, Ben, and the rest of our State Farm team here at Matt Phillips could assist you promptly and effectively. We truly value your trust and are delighted that you decided to return to our office. Providing outstanding customer service and keeping our clients well-informed is our top priority. Your feedback inspires us to continue delivering the best service possible. Wishing you and your family a wonderful year ahead. We're always here to help with anything you need!"
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Henry L

December 9, 2024

5  out of  5
rating by Henry L
"Outstanding insurance agency, always on the ball looking out for me and makes State Farm much better. This is the team you need in today’s insurance climate."
We responded:
"Thank you so much for your kind words, Henry! We’re thrilled to hear that our State Farm team has exceeded your insurance expectations and is always looking out for you. Your trust means everything to us, and we’re here to help whenever you need us!"
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Jennifer Lail

November 22, 2024

5  out of  5
rating by Jennifer Lail
"We have had our auto and home insurance with Matt at State Farm for over 10 years. He and his staff have been wonderful to work with. They have always been available to answer our questions and get the information we needed to us quickly. They have terrific customer service and really care about their clients."
We responded:
"Thank you so much, Jennifer! We truly appreciate your loyalty over the past 10 years. It’s our pleasure to assist you with your auto and home insurance needs, and we’re so glad to hear you’ve had a positive experience with our team here at Matt Phillips State Farm. Your kind words inspire us to keep providing exceptional service. We're here for you anytime!"
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Steve Williams

November 22, 2024

5  out of  5
rating by Steve Williams
"Matt has been great to work with. Super responsive and helped save us a quite a bit on coverage coming from Amica. Can’t recommend him enough!"
We responded:
"Thank you, Steve! We're so glad to hear that our State Farm team was able to provide you with great service and savings on your insurance coverage. Your recommendation means the world to us! We're here to help whenever you need us—welcome to our State Farm family!"
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sheffield kropp

November 21, 2024

5  out of  5
rating by sheffield kropp
"Matt does a great job of finding affordable and common sense rates for his clients. His professional and personable approach to handling business makes him an excellent agent to work with. I recommend Matt to my family and friends."
We responded:
"Thank you so much, Sheffield! We're thrilled to hear that our professional and personable approach made such a positive impression. It’s our goal to provide affordable and practical solutions for our State Farm family, and your recommendation to family and friends means the world to us. We're always here to help!"
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Stephanie Suski

November 21, 2024

5  out of  5
rating by Stephanie Suski
"Very nice and approachable, they give practical advice and are very responsive. They also got me better coverage for slightly lower rates."
We responded:
"Thank you, Stephanie! We're so glad to hear that you had a positive insurance experience with our team. It’s great to know we could provide you with better coverage and lower rates. We’re always here to offer practical advice and top-notch service—don’t hesitate to reach out anytime!"
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Kari Barsness

November 21, 2024

5  out of  5
rating by Kari Barsness
"I recently switched over to State Farm and could not be happier. My rates are lower and I was able to get both my homeowners and car insurance over the phone with Matt in about 15 minutes. He took care of everything including setting up my auto pay. I had a follow-up question and he was very responsive to my needs. I highly recommend using Matt as your insurance agent."
We responded:
"Thank you so much, Kari! We’re so happy to hear you’re enjoying your new coverage and lower rates. It was our pleasure to make the process quick and easy for you, and I'm glad our team was able to take care of everything. We truly appreciate your recommendation and are here anytime you need assistance!"
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Kathleen Stanton

November 20, 2024

5  out of  5
rating by Kathleen Stanton
"I can't say enough good things about Matt Phillips, that lady Jessica who works in his office, and Star Farm in general. A couple of months ago I was rear-ended (one if 4 cars involved), and Matt and State Farm made it all really easy, even when the other person's insurance company was dragging their heels with payment, State Farm made sure we got the money to pay for our repairs in a timely manner. He's also a really nice guy to work with. FWIW, I used to have Allstate insurance, and the service (and rates) we have gotten with Mr. Phillips and State Farm are much better."
We responded:
"Thank you for sharing your positive insurance experience, Kathleen! We’re so glad that Jessica, and our State Farm team here at Matt Phillips could make a stressful situation easier for you. Ensuring our customers are taken care of promptly and professionally is always our top priority. Your kind words about us and the comparison with your previous provider mean a lot to us! We truly appreciate your trust in us and look forward to continuing to serve you!"
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Howard Stanton

November 20, 2024

5  out of  5
rating by Howard Stanton
"I'm a long term Matt Phillips State Farm customer. We have several vehicles and properties and a couple of umbrella policies. We have received outstanding service over the years. We have had a few claims and all were dealt with quickly and professionally. Matt is my "go-to" source for insurance questions because of his experience and breadth of knowledge."
We responded:
"Thank you for your loyalty and for taking the time to share your experience, Howard! We’re thrilled to hear that our team has consistently provided you with outstanding service over the years. Whether it’s answering questions or handling claims, we’re here to make the insurance process as seamless as possible. Your trust means the world to us, and we’re proud to be your “go-to” for all your insurance needs. Thanks again for your kind words and continued support!"
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Lori Elliott

November 19, 2024

5  out of  5
rating by Lori Elliott
"Matt Phillips and his team at State Farm have done an excellent job of combining all of our insurance into one account with one representative. He is professional, knowledgeable, timely, and polite. He will do his best to help you in any situation. We give him the highest recommendation."
We responded:
"Thank you for your thoughtful review, Lori! We’re so glad our State Farm team was able to streamline all your insurance into one account, making it more convenient for you. Providing professional, timely, and personalized service is always our goal, and we’re delighted to know you’ve had such a positive experience. Your highest recommendation means so much to us. Thank you for trusting us with your insurance needs!"
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Shirley Jones

November 19, 2024

1  out of  5
rating by Shirley Jones
"Matt Phillips did not assist me with my auto claim. He has been my agent for over 30 years. Every time I reached out to him for help, his response was "You have to call claims. " State Farm adjuster lied or didn't perform the assessment of water damage. They said no signs of damage. I took pictures with VERY clear damage."
We responded:
"Shirley, while I understand your concerns regarding the claims process, I want to clarify that the evaluation and decisions for claims are managed exclusively by State Farm’s Claims Department, not by our local agency. Our role is to guide and support clients, but the responsibility for claim assessments and outcomes lies with the Claims team. If there are unresolved issues or discrepancies in the claim decision, I encourage you to follow up directly with the Claims Department. However, if there’s any way I can assist in facilitating communication or providing further clarification, please don’t hesitate to let me know. I appreciate your understanding and value the trust you’ve placed in this agency over the past 30 years."
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M Fulmore

October 26, 2024

5  out of  5
rating by M Fulmore
"Matt Phillips, Megan, Ben & Jessica have exemplified outstanding customer service, very accomodating, kind, helpful, go out of their way to assist and meet your needs will providing excellence, consistency, follow through and unbeatable pricing. Thank you all for what you do."
We responded:
"Hi M Fulmore! Thank you for your fantastic insurance review! We're thrilled to hear that our team here at Matt Phillips State Farm provided you with such outstanding customer service. It's great to know that their dedication, helpfulness, and unbeatable pricing made a positive impact on your experience. We truly appreciate your kind words and look forward to continuing to serve you!"
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Karen Chen

October 8, 2024

5  out of  5
rating by Karen Chen
"Ben was very helpful in providing an insurance quote exactly to what I needed. He was very effective and timely in communicating what documents he needed to generate the quote as well as answering questions I had. Definitely recommend for homeowner insurance needs!"
We responded:
"Hi Karen! It’s fantastic to hear that Ben was so helpful and efficient in providing you with an insurance quote! Clear communication and timely responses make a big difference, especially when it comes to something as important as homeowner insurance. Thanks for the recommendation—your positive feedback will surely help others in their search!"
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janee' gist

September 20, 2024

5  out of  5
rating by janee' gist
"Benjamin has help me with a lower rate and he was very professional. I do recommend Benjamin if you looking for lower rates."
We responded:
"Thank you so much for taking the time to share your 5-star insurance review & recommendation with us, Janee! We look forward to serving you always!"
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Nancy Blount

August 23, 2024

5  out of  5
rating by Nancy Blount
"Needing to change insurance providers, I was directed to State Farm, where Matt and Ben were most responsive and thorough in helping me determine the best coverage. Ben took the time to review the master policy for my townhome community, provided options / explanations, and was prompt in replying to my emails and phone calls. I had spoken with two other insurance providers, but Ben, by far, showed me the qualities I wanted in an agent: accessible, professional, knowledgeable."
We responded:
"Thank you so much for the excellent insurance review, Nancy! Your support means the world to our whole team here at Matt Phillips State Farm!"
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Eric Fang

August 7, 2024

5  out of  5
rating by Eric Fang
"Benjamin has done me a huge favor by helping me to get everything done online. It makes my life so much easier and I would recommend you guys this insurance agent."
We responded:
"The 5-star insurance review and recommendation mean the world to us, Eric! Thank you so much for sharing!"
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Sarah Meyer

August 3, 2024

5  out of  5
rating by Sarah Meyer
"Ben is the best! I am so grateful for all the time he spent researching my unique needs and helping me get set up with NC policies. Ben is kind, hardworking and helpful. Many thanks to Ben and the Matt Phillips State Farm team!"
We responded:
"Hey Sarah! Don't thank us, thank you! Ben and the rest of our State Farm team are grateful to have you apart of the family! "
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Robert Fischer

July 31, 2024

5  out of  5
rating by Robert Fischer
"I did a quote with Ben. He explained all the coverages to help me understand what I needed. Matt and his staff are always there when I have a question."
We responded:
"Hey Robert! Thank you so much for taking the time to share your kind words with us. Ben and the rest of our State Farm team look forward to serving you for many years to come!"
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Simon Shore

July 8, 2024

5  out of  5
rating by Simon Shore
"I just moved to North Carolina and needed help setting up my new auto insurance. Ben was amazing! He guided me to the best policy and even explained how to provide my new NC insurance information to the DMV. I highly recommend Matt and his team—they were so helpful and made the whole process easy!"
We responded:
"Hey Simon! Thank you so much for taking the time to share your positive insurance experience with us! Your support means the world to us!"
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Gabe Talton

June 25, 2024

5  out of  5
rating by Gabe Talton
"Great experience! Matt is awesome. Just got me a document while I'm sitting at the DMV with the my son. Could not ask for more."
We responded:
"Gabe, thank you for the great review! "
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Madeline Berry

June 4, 2024

5  out of  5
rating by Madeline Berry
"Matt Phillips has a wonderful staff including Ben. Ben explained to me my coverages and took the time to listen to my needs. They continue to provide great customer service and truly care about their clients."
We responded:
"Hey Madeline! Thank you so much for sharing your positive insurance experience with our State Farm office and the Chapel Hill community. I appreciate your support more than you know!"
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Matthew Bowen

May 29, 2024

5  out of  5
rating by Matthew Bowen
"Matt is the only agent I've ever known that really cares about his clients. His staff is kind, professional, and responsive. If you want and an agent who will go the extra mile to keep you and your family protected, Matt is your guy."
We responded:
"Thanks for the kind words, Matthew! I look forward to serving you and all of your insurance needs for many years to come!"
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JR Clark

May 17, 2024

5  out of  5
rating by JR Clark
"I have ALL of my insurance needs, personal and professional, with Matt. I never worry about my insurance needs because I know that I'm well protected. Matt is a very friendly guy, you always feel like a friend when you go into his office, not just a customer."
We responded:
"Hey JR! Your support means the world to me and my State Farm team. Thank you so much for sharing your kind words with us and the Chapel Hill community. I look forward to serving you and all of your insurance needs for many years to come!"
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William Dunstan

May 16, 2024

5  out of  5
rating by William Dunstan
"As an author, I notice my surroundings. The Matt Phillips State Farm offices are pleasant and comfortable. Megan Davis is a credit to State Farm. She is polite and caring. Matt Phillips also is professional and courteous. I am pleased to recommend these two highly skilled professionals,"
We responded:
"Thank you so much for the excellent insurance review, William! Megan and the rest of our team will always go above and beyond for you and all of your insurance needs! "
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Ryan Williams

May 7, 2024

5  out of  5
rating by Ryan Williams
"Matt has easily been the best agent to work with. He was able to save me a substantial amount of money with my home insurance and was very helpful regarding a claim involving my vehicle. I highly recommend Matt to anyone that is looking to save money and make the insurance process stress-free!"
We responded:
"Ryan, thank you for this wonderful review! I am honored you trust me and my team with your insurance needs and happy we were able to help fine you home insurance that best fit your budget and get your claim for your car handled with less stress to you! "