State Farm® Insurance Agent Matt Phillips

"Matt Phillips, Megan, Ben & Jessica have exemplified outstanding customer service, very accomodating, kind, helpful, go out of their way to assist and meet your needs will providing excellence, consistency, follow through and unbeatable pricing. Thank you all for what you do."

"Ben was very helpful in providing an insurance quote exactly to what I needed. He was very effective and timely in communicating what documents he needed to generate the quote as well as answering questions I had. Definitely recommend for homeowner insurance needs!"

"Benjamin has help me with a lower rate and he was very professional. I do recommend Benjamin if you looking for lower rates."

"Needing to change insurance providers, I was directed to State Farm, where Matt and Ben were most responsive and thorough in helping me determine the best coverage. Ben took the time to review the master policy for my townhome community, provided options / explanations, and was prompt in replying to my emails and phone calls. I had spoken with two other insurance providers, but Ben, by far, showed me the qualities I wanted in an agent: accessible, professional, knowledgeable."

"Benjamin has done me a huge favor by helping me to get everything done online. It makes my life so much easier and I would recommend you guys this insurance agent."

"Ben is the best! I am so grateful for all the time he spent researching my unique needs and helping me get set up with NC policies. Ben is kind, hardworking and helpful. Many thanks to Ben and the Matt Phillips State Farm team!"

"I did a quote with Ben. He explained all the coverages to help me understand what I needed. Matt and his staff are always there when I have a question."

"I just moved to North Carolina and needed help setting up my new auto insurance. Ben was amazing! He guided me to the best policy and even explained how to provide my new NC insurance information to the DMV. I highly recommend Matt and his team—they were so helpful and made the whole process easy!"

"Great experience! Matt is awesome. Just got me a document while I'm sitting at the DMV with the my son. Could not ask for more."

"Matt Phillips has a wonderful staff including Ben. Ben explained to me my coverages and took the time to listen to my needs. They continue to provide great customer service and truly care about their clients."

"Matt is the only agent I've ever known that really cares about his clients. His staff is kind, professional, and responsive. If you want and an agent who will go the extra mile to keep you and your family protected, Matt is your guy."

"I have ALL of my insurance needs, personal and professional, with Matt. I never worry about my insurance needs because I know that I'm well protected. Matt is a very friendly guy, you always feel like a friend when you go into his office, not just a customer."

"As an author, I notice my surroundings. The Matt Phillips State Farm offices are pleasant and comfortable. Megan Davis is a credit to State Farm. She is polite and caring. Matt Phillips also is professional and courteous. I am pleased to recommend these two highly skilled professionals,"

"Matt has easily been the best agent to work with. He was able to save me a substantial amount of money with my home insurance and was very helpful regarding a claim involving my vehicle. I highly recommend Matt to anyone that is looking to save money and make the insurance process stress-free!"

"This office has been fantastic to work with over the years. We had a car accident several months ago and we were amazed how smooth the car rental, repair, and total process was handled by State Farm & this location. Updates readily available on their app to know where we stood in the process. Overall, we appreciate their level of service so we have moved all our policies over to this local office and Matt P."

"Very little effort to assist clients. I have been with this agent for many years but the two times I had claims (around 2017 and April 2024) the office barely raised a finger. I was encouraged not to file claims both times, and did all the work myself. Insurance is at best a de facto prepayment system for inevitable claims, and at worse a money pit. The agency is the latter in my view."

"I have had my homeowners and car insurance with Matt Phillips State Farm for 8 years now and have always been very pleased with how responsive him and his team have been! He has always made himself available via phone or email for anything we need help with. He also guided my husband and I in choosing a life insurance policy and made it a seamless process. I had an accident when I was newly postpartum and he helped guide me through the process and put me at ease that everything was taken care of , and I will always be very grateful, especially for that. I have also recommended him to family members and they have always had positive things to say about their experience as well. He’s super easy to work with and knowledgeable and I highly recommend choosing him!"

"Matt Phillips and his team at State Farm do an amazing job. 1st class, very knowledgeable about the market and knowing what a customer really needs and doesn’t need to benefit them. I’ve enjoyed my relationship with Matt going on a decade plus and know that it puts my mind at ease knowing he has my family’s interest at heart. Thanks for all the great work Matt and team!"

"Customer service is NOT priority with THIS State Farm business. I'd actually like to reach out to the State Farm franchise and show them the chain of emails I have. It's been three months of back and forth of me trying to get a policy. I noticed there were times Megan emailed me and I didn't see the emails, therefore I didn't reply. I apologized and advised the email we were using was an email I don't use. I advised this was the email I used when searching for insurance to prevent my real email from getting spammed. This ENTIRE portion was ignored. A new quote was sent out to the same email address and the apology for ME dropping the ball that time I did was ignored. I asked several times if the email was received because that portion wasn't acknowledged and Megan was still using that email address, except for one time. She continued to only send an updated policy quote. I've NEVER had such a tacky or lengthy experience trying to obtain insurance. I asked if I could pay for the policy online and was told to call. I called, once the policy was correct (five minutes after I got the email) and no answer as well as no call back. I'm not sure why a business would operate this way, but no thank you."

"First class customer service. Quick response, transparent, attention to details, and great follow-up"

"High premiums"

"Matt Phillips and his staff have provided outstanding service. They have responded quickly and professionally to all of our family's needs and claims. And that has been for over 10 years. You can trust Matt to provide you with objective perspectives to help determine the best match of State Farm resources with your unique needs."

"Matt and staff are the best. Prompt service and easy to work with."

"Office has been very responsive, accommodating, and knowledgeable. Great to work with. Great rates and service."

"Love State Farm great rates on auto insurance l been with them since 2013"